Geno Martorelli on the Process of Problem Solving

Thanks to modern technology, we are one click away from immediate answers to almost any fathomable question. With such accessible information comes the need for instantaneous feedback along with impatience caused by any delay of material. Still, search engines will never completely take the place of collaboration and brainpower.
Early in my career, I had an experience that showed me just how beneficial different viewpoints and a joint effort is. While working at NASCO, in San Diego, CA, I was tasked with a project that needed improvement. I walked into my meeting room energized with an abundance of confidence knowing exactly how to improve this project. I thought I was ready to present but was quickly shown otherwise.

"The harder you work for a solution, the better your results will be.”

“You presented options A and B, but what about C, D, and E?” I was asked. Had I unturned every stone? Had I looked in every nook and cranny for multiple solutions? No. I had come up with two possibilities and stopped seeking out any additional answers to the problem at hand. This was a lesson I would never forget: Talk to different field experts who may have problem solving input and a fresh perspective; search for all the possible solutions. The harder you work for a solution, the better your results will be

Since this experience, I’ve noticed that most people view problem solving as too difficult. Because they have become accustomed to seeking out an answer that has already been generated, anything that takes the push of independent thinking and an original idea is deemed as “too much work.” I truly believe that time needs to be put into collaborating and defining what the solutions can be.

“...go beyond your comfort zone and strive for excellence.”

When approaching any problem, it is good to have a few hypotheses, not just one or two predetermined solutions. Factors such as experience, budget, timelines, simplicity, etc., are all great to consider, but it is important to work out all legitimate possibilities. I’ve learned that if people only develop Options “A” or “B”, neither may support the end goal, and then what? Push your research. Consult with others who can make contributions on the matter. Think of all that would be affected by the solution, not just a singled-out group.

After my ill-fated presentation, I returned to the drawing board and embraced collaboration. I included several people in the discussion and identified all the goals that needed to be obtained; it turned out that “Option E” was the best choice not for any individual, department, or organization, but for the whole company. This experience proved that if you are willing to put in the effort and the work that comes along with problem-solving, the outcome will be exceptional.

Surrounding yourself with exceptional colleagues is crucial for personal and professional growth. Your colleagues can provide you with fresh viewpoints, while inspiring and challenging you to perform at your best; pushing you to go beyond your comfort zone and strive for excellence. Your professional partners can provide valuable learning opportunities and knowledge sharing, ultimately helping you to expand your skills and expertise. Moreover, they can contribute to a positive and high- performing work environment, leading to a more fulfilling and successful career.

tree-icon