Latest Group Publications
Art Serpa on Professional Development
In the Early 1990s, I held the position of Department Head of the Outfitting area at Electric Boat’s Quonset Point Facility. As I entered my 18th year of employment at Electric Boat, I was also completing my education by earning a master’s degree in industrial technology at Rhode Island College. One of my responsibilities was to […]
Time Management and the Hierarchy of Communication
Executives often wake up to find hundreds of emails in their inbox. Out of these hundreds there might be half that they entertain and read. Divide those in half and you might find the actual number of emails that get responses. Perhaps one more divide would result in messages that directly involve the individual executive. […]
Art Serpa on… The Bottom Line of Business
During the construction of the Lewis and Clark Class of ships for the Navy, a shipbuilding program at General Dynamic’s NASSCO shipyard in San Diego, California, we found ourselves with a problem. The first ship built had cost overruns of almost double the budget and the ship was not going to make the scheduled delivery […]
The Art of Influence: Determining the Impact of Your Words
Surprisingly, many companies fail to recognize the need to bridge the gap in communication between ages. Understanding these generational nuances is the key to effective communication, whether in parenting or in the workplace. Recognizing the importance of this bridge is the first step towards building a more productive intergenerational environment. When consulting, it is easy […]
Prioritizing Your Tasks: It’s as Easy as ABCD
Every day, management is faced with more tasks than are physically feasible. From sorting through massive amounts of emails to preparing for and attending meetings, management can expect a full day of work that can easily roll over into what should be personal downtime in the evening. The “To-Do List” never shortens as more work […]
What Makes An Effective Management Consultant?
What Makes An Effective Management Consultant? What Makes an Effective Management Consultant? The consulting industry is known for its high-performance workers who are considered to be the best in the business. But what does it take to succeed in such a competitive field? While some may think having an Ivy League diploma is enough, they […]
Top 10 Things to Improve Your Business
Top 10 Things to Improve Your Business Improvement is constantly needed within every business. Whether there is a desire to increase sales, improve customer satisfaction, or gain revenue, there is always something a company can better. Here is our exclusive list of the top 10 practices that can help improve your business: Set Realistic Goals Although the […]
Trust but Verify: How the Truth can be Eroded at Every Layer of Management
It’s true that some leaders live in the clouds of management and their view of the ground (aka production floor) is often blurry and distorted. Perhaps they are missing the red flags being waived as a project falls behind schedule, perhaps they can’t hear the S.O.S cries from employees needing more direction. Either way, problems […]
The Most Effective Way to Minimize Downtime in Manufacturing is…
The Most Effective Way To Minimize Downtime In Manufacturing Is… #1 Do Not Plan for It: Sounds obvious but it’s NOT.… Too often management fails to assign enough work for their employees. They tend to underestimate how much work someone can actually achieve when completely focused and working against the clock. In some cases, employees […]

